About Us...
About Professional Advisory & Logistics Solutions, also known as PALS:
Founded in 2006 by the esteemed HOPE Coach, Pamela Harper-Lindsay, PALS stands as a beacon of excellence in the realm of Behavioral Health and Human Services consulting. With a passion for Helping Others Prosper and Excel, Pamela brings over two decades of comprehensive experience to the forefront of PALS. As a seasoned professional who has donned various roles from Group Home Direct Care Worker to Director of Quality and Compliance of a major Behavioral Healthcare Corporation, Pamela's commitment to ensuring things are done right, has shaped the core ethos of PALS.
Under her guidance, PALS has evolved into a dynamic force, offering unparalleled expertise to a diverse array of business owners, behavioral health providers, human services agencies, and non-profit organizations. Pamela's reputation as "The Fixer" was earned through her ability to uncover and address critical issues, evidenced by her success in rectifying substantial billing errors and leading organizations through National Accreditation with zero deficiencies on the first attempt.
In addition to providing Consultant Services, Pamela owns & operates 5 Residential Group Homes & 2 Apartment Complexes across the state of North Carolina, that serves both Adults and Children with Severe Persistent Mental Illnesses and Intellectual/Developmental Disabilities. She is passionate about supporting individuals who are vulnerable with the highest level of quality service and professionalism. This just another reason she takes pride in helping others Elevate the Supportive Residential Living Experience, for those who need it most.
So whether you're just getting starting on your journey to becoming a Group Home owner or already have a thriving Outpatient Mental Health practice, PALS Team of Professional Consultants offers the highest quality services, to meet your specific business needs and at the most competitive rates in the industry. You simply can't beat the value we bring, along with the top notch service we provide.
What Makes PALS the Right Choice?
We bring a wealth of education, knowledge, skills and expertise to the table.
PALS, therefore, is not just a consultancy; we are a collective force of seasoned Consultants, Industry Professionals, and Subject Matter Experts, with a rich tapestry of experience spanning over 25 years. Driven by a commitment to excellence, continuous learning, and making a positive impact on the lives of countless individuals served by their clients. If you seek a solutions-driven agency guiding the way for your person-centered business, PALS, is your trusted partner for success and prosperity.
Our Expertise
At the heart of PALS Agency is a diverse array of advisory services, support, administrative prowess, and technical talent. Our comprehensive suite of services covers a broad spectrum, including business start-up strategies, scalable solutions, real estate acquisition insights for your business, operational optimizations, and meticulous quality initiatives that are designed to enhance the lives of the people you support. Our strength lies in our ability to navigate the intricacies of compliance, certification with quality standards, and the overarching management of a variety of behavioral & human services systems of care.
Crafting Success Through Partnership:
What sets the PALS Team of Consultants apart is our adaptability and versatility. We seamlessly assume various roles within your organization, lending our expertise to program policies, service improvement, and the implementation of effective quality practices. During periods of organizational change that may impact quality systems, we stand ready as your steadfast partners, providing insights that drive continuous improvement.
Solutions That Define Excellence:
PALS Agency's foundation is built upon a Solutions-first ethos. We don't merely aim to help our Clients succeed; we're committed to propelling them to excellence. Every strategy we devise, every solution we implement, bears the hallmark of our dedication to achieving the highest standards of performance. Your success is our success, and we take immense pride in every milestone achieved together.
At PALS Agency, we understand that running a business is about more than just numbers. It's about crafting an impactful narrative of growth, innovation, and quality services to those we serve. Let us join you on your journey towards excellence, as we harness our collective knowledge to elevate your organization's potential and help you achieve unparalleled success.
Our Expertise
At the heart of PALS Agency is a diverse array of advisory services, support, administrative prowess, and technical talent. Our comprehensive suite of services covers a broad spectrum, including business start-up strategies, scalable solutions, real estate acquisition insights for your business, operational optimizations, and meticulous quality initiatives that are designed to enhance the lives of the people you support. Our strength lies in our ability to navigate the intricacies of compliance, certification with quality standards, and the overarching management of a variety of behavioral & human services
systems of care.
Crafting Success Through Partnership:
What sets the PALS Team of Consultants apart is our adaptability and versatility. We seamlessly assume various roles within your organization, lending our expertise to program policies, service improvement, and the implementation of effective quality practices. During periods of organizational change that may impact quality systems, we stand ready as your steadfast partners, providing insights that drive continuous improvement.
Solutions That Define Excellence:
PALS Agency's foundation is built upon a Solutions-first ethos. We don't merely aim to help our Clients succeed; we're committed to propelling them to excellence. Every strategy we devise, every solution we implement, bears the hallmark of our dedication to achieving the highest standards of performance. Your success is our success, and we take immense pride in every milestone achieved together.
At PALS Agency, we understand that running a business is about more than just numbers. It's about crafting an impactful narrative of growth, innovation, and quality services to those we serve. Let us join you on your journey towards excellence, as we harness our collective knowledge to elevate your organization's potential and help you achieve unparalleled success.
Partner With Us, Elevate With Us, Excel With Us!
Pamela "HOPE Coach" Lindsay, CEO
TOGETHER, LETS REDEFINE EXCELLENCE IN BUSINESS!
Partner with us.
Elevate with us.
Excel with us.
TOGETHER,
LETS REDEFINE
EXCELLENCE IN
BUSINESS.
Pamela "HOPE Coach" Lindsay, CEO
Pamela Harper Lindsay, CEO
WHAT WE DO
Assist With Property Search, Landlord Negotiations, Acquisition & Proper Set Up
Ensuring you have the right home in the right place to meet your specific service needs is critical. Navigating the complexities of property acquisition for service-oriented businesses requires expertise and diligence. Our expert team at PALS Agency assists in finding properties that align with your mission and service requirements, considering accessibility, state building requirements, community resources, and zoning regulations.
We facilitate a smooth and efficient acquisition process, offering comprehensive services that include property search, landlord negotiations, acquisition, and proper facility setup, all tailored to your specific Shared Living/Group Home needs.
Policies and Procedures Development, Review & Revisions
At PALS Agency, we recognize the critical importance of state-approved policies and procedures. Our expert team works closely with your organization to develop customized policies that align with your mission, values, and the unique services you provide. Each policy is designed to promote the well-being and individualized care of those you serve. We offer ongoing reviews and updates to ensure your organization remains current and responsive to changes in the field. Our comprehensive services help businesses develop, review, and revise policies and procedures, ensuring regulatory compliance and empowering your organization to provide impactful services.
Shared Living/
Group Home
Start Up Assistance
Starting a shared living/group home business demands both expertise and a compassionate, thorough approach. At PALS Agency, we begin with a detailed Discovery consultation to understand your vision and goals, tailoring our support to your unique needs. Our mission is to empower you to create a thriving, compassionate living environment for those in need. We provide comprehensive A to Z assistance, guiding you through every step of establishing and managing a successful shared living/group home venture, whether licensed or unlicensed. Embark on this journey with confidence, knowing that PALS Agency offers unwavering support from start to finish.
Quality & Compliance
and Documentation Reviews
At PALS Agency, we understand the importance of quality assurance and regulatory compliance in delivering exceptional services. Our dedicated team of Quality & Compliance Reviewers ensures your organization excels in service provision, from delivering services to meticulously reviewing clinical documents and agency records. We foster a culture of continuous improvement, viewing deficiencies as opportunities for growth. Partner with PALS Agency for Quality and Compliance Review Services that go beyond routine assessments, driving your organization towards excellence in service provision and regulatory compliance. Our commitment is to support you in delivering services that make a meaningful and positive impact.
Once You've Decided What Service Is Right for You, Scroll Down to the Bottom of the Page to Submit Your Contact Info & One of Our Team Members Will Be in Touch to Assist You With Getting Started Right Away.
WHO WE SERVE
Shared Living/Group Home Businesses
- Senior Assisted Living
- Transitional Living Home
- Licensed & Unlicensed Residential Group Homes
- Supportive Housing for DD
- Aged Out Foster Youth
- DD Independent Living
- Shared Living Housing
- AFL Home for DD
- Veterans Home
- Respite Care Home
MH/DD/SA/
Medicaid Services Providers
- Medicaid Waiver Services
- Inpatient or Residential MH Treatment
- Intensive Outpatient Program
- Opioid Treatment Program
- Substance Abuse Outpatient Therapy
- Day Support Programs
- Supportive Employment
- Case Management
- Home & Community Based Services
Human Services & Non-Profit Agencies
- Dept. Health & Human Srvcs
- Dept of Social Services
- Veterans Administration
- Homeless Shelters
- Housing Authority
- LME/MCO
- Domestic Violence Programs
- Re-Entry Programs for Ex Offenders
- Client Placement Agencies
- Home Health Agencies
- Vocational Training
WE WANT TO HELP YOUR BUSINESS SUCCEED
"PALS Agency has proudly collaborated with a diverse array of business owners, behavioral health providers, human services entities, and non-profit organizations, leveraging our extensive knowledge, skills, and expertise to drive meaningful and impactful outcomes. Our commitment to excellence transcends industry boundaries, allowing us to tailor our support to the unique needs and goals of each client. Through these collaborations, we have fostered innovation, facilitated regulatory compliance, and contributed to the overall success of businesses and organizations committed to making a positive impact in their respective fields. At PALS Agency, we embrace diversity as a cornerstone of our collaborative approach, recognizing the richness it brings to our collective journey toward achieving excellence."
ELITE MENTORSHIP BENEFITS INCLUDES:
DONE-FOR-YOU START-UP & LICENSING SERVICES, STEP BY STEP GUIDANCE, EDUCATION, TIPS, PROFESSIONAL BUSINESS SUPPORT & MORE
SEE WHAT OTHERS HAVE TO SAY...
SEE WHAT OTHERS HAVE TO SAY...
“We can't express our gratitude more, for the professional service, support & guidance we received through this agency. From beginning to end, we were provided with everything we needed to get us up and running. We are happy to be one of their continual Clients and appreciate knowing they are just a call away, when we need guidance and consulting on our business. Thank You Again PALS Agency, for everything."
K. Brute, Exec. Dir.
Superior Living, LLC
“Thanks to PALS, we were able to fulfill our dream of starting an Assisted Living Elder Care Home so that we could provide love & care to Seniors, in the way that we would want someone to do for our Loved Ones. We are forever grateful for Mrs. Lindsay taking us by the hand through this process, because our previous attempts to do this alone have failed. If you want great, professional and affordable help for your Assisted Living business,
then PALS is where it's at."
Joseph Barnes, CEO
Barnes Elder Care
“For over 18yrs, Mrs. Lindsay of PALS Agency, has been our go to person for our Behavioral Health business consulting needs. From Residential Services, National Accreditation, Outpatient Therapy, to now our multiple Substance Abuse Outpatient Treatment Centers, she has been there for us, supporting us through it all. We are very appreciative of her and her ability to adapt to our growth and expansion and to still be able to meet our agency needs, all these years. I highly recommend PALS to anyone who desires a knowledgable, dedicated & professional
consulting agency.
A SPECIAL THANK YOU TO OUR CLIENTS WHO HAVE ENTRUSTED US WITH
SERVICING THEIR BUSINESS NEEDS
RESOURCES, TIPS & TOOLS
CONTACT US
9701 Apollo Dr. Suite 100 Largo, MD 20774
240-696-PALS(7257)
support@palsagency.com
www.palsagency.com
© 2025 Professional Advisory &
Logistics Solutions
All Rights Reserved