ELEVATING
EXCELLENCE IN THE
PERSON-CENTERED SERVICES INDUSTRY
ELEVATING
EXCELLENCE IN THE
HUMAN SERVICES
INDUSTRY
About Us...
About Professional Advisory & Logistics Solutions, also known as PALS:
Founded in 2006 by the esteemed HOPE Coach, Pamela Harper Lindsay, PALS stands as a beacon of excellence in the realm of Behavioral Health and Human Services consulting. With a passion for Helping Others Prosper and Excel, Pamela brings over two decades of comprehensive experience to the forefront of PALS. As a seasoned professional who has donned various roles from Group Home Direct Care Worker to Director of Quality and Compliance of a major Behavioral Healthcare Corporation, Pamela's commitment to ensuring things are done right, has shaped the core ethos of PALS.
Under her guidance, PALS has evolved into a dynamic force, offering unparalleled expertise to a diverse array of business owners, behavioral health providers, human services agencies, and non-profit organizations. Pamela's reputation as "The Fixer" was earned through her ability to uncover and address critical issues, evidenced by her success in rectifying substantial billing errors and leading organizations through National Accreditation with zero deficiencies on the first attempt. Whether you're just getting starting on your journey to becoming a Group Home owner or already have a thriving Outpatient Mental Health practice, PALS Team of Professional Consultants offers the highest quality services, to meet your specific business needs and at the most competitive rates in the industry. You simply can't beat the value we bring, along with the top notch service we provide.
PALS, therefore, is not just a consultancy; it's a team of subject matter experts driven by a commitment to excellence, continuous learning, and making a positive impact on the lives of countless individuals served by their clients. If you seek a solutions-driven agency guiding the way for your person-centered business, PALS, is your trusted partner for success and prosperity.
Partner with us.
Elevate with us.
Excel with us.
TOGETHER,
LETS REDEFINE
EXCELLENCE IN
BUSINESS.
Pamela Harper Lindsay, CEO
What Makes PALS the Right Choice
We bring a wealth of education, knowledge, skills, and expertise to the table.
At PALS Agency (Professional Advisory & Logistics Solutions), we are more than a team – we are a collective force of seasoned Consultants, Industry Professionals, and Subject Matter Experts. With a rich tapestry of experience spanning over 30 years, we bring a wealth of education, knowledge, skills, and expertise to the table. Our unwavering commitment is to empower organizations to achieve successful project outcomes and thrive in today's complex Person-Centered Services business landscape.
We bring a wealth of education, knowledge, skills, and expertise to the table.
At PALS Agency (Professional Advisory & Logistics Solutions), we are more than a team – we are a collective force of seasoned Consultants, Industry Professionals, and Subject Matter Experts. With a rich tapestry of experience spanning over 30 years, we bring a wealth of education, knowledge, skills, and expertise to the table. Our unwavering commitment is to empower organizations to achieve successful project outcomes and thrive in today's complex Human Services business landscape.
Our Expertise
At the heart of PALS Agency is a diverse array of advisory services, support, administrative prowess, and technical talent. Our comprehensive suite of services covers a broad spectrum, including business start-up strategies, scalable solutions, real estate acquisition insights for your business, operational optimizations, and meticulous quality initiatives that are designed to enhance the lives of the people you support. Our strength lies in our ability to navigate the intricacies of compliance, certification with quality standards, and the overarching management of a variety of behavioral & human services systems of care.
Crafting Success Through Partnership:
What sets the PALS Team of Consultants apart is our adaptability and versatility. We seamlessly assume various roles within your organization, lending our expertise to program policies, service improvement, and the implementation of effective quality practices. During periods of organizational change that may impact quality systems, we stand ready as your steadfast partners, providing insights that drive continuous improvement.
Solutions That Define Excellence:
PALS Agency's foundation is built upon a Solutions-first ethos. We don't merely aim to help our Clients succeed; we're committed to propelling them to excellence. Every strategy we devise, every solution we implement, bears the hallmark of our dedication to achieving the highest standards of performance. Your success is our success, and we take immense pride in every milestone achieved together.
At PALS Agency, we understand that running a business is about more than just numbers. It's about crafting an impactful narrative of growth, innovation, and quality services to those we serve. Let us join you on your journey towards excellence, as we harness our collective knowledge to elevate your organization's potential and help you achieve unparalleled success.
Our Expertise
At the heart of PALS Agency is a diverse array of advisory services, support, administrative prowess, and technical talent. Our comprehensive suite of services covers a broad spectrum, including business start-up strategies, scalable solutions, real estate acquisition insights for your business, operational optimizations, and meticulous quality initiatives that are designed to enhance the lives of the people you support. Our strength lies in our ability to navigate the intricacies of compliance, certification with quality standards, and the overarching management of a variety of behavioral & human services
systems of care.
Crafting Success Through Partnership:
What sets the PALS Team of Consultants apart is our adaptability and versatility. We seamlessly assume various roles within your organization, lending our expertise to program policies, service improvement, and the implementation of effective quality practices. During periods of organizational change that may impact quality systems, we stand ready as your steadfast partners, providing insights that drive continuous improvement.
Solutions That Define Excellence:
PALS Agency's foundation is built upon a Solutions-first ethos. We don't merely aim to help our Clients succeed; we're committed to propelling them to excellence. Every strategy we devise, every solution we implement, bears the hallmark of our dedication to achieving the highest standards of performance. Your success is our success, and we take immense pride in every milestone achieved together.
At PALS Agency, we understand that running a business is about more than just numbers. It's about crafting an impactful narrative of growth, innovation, and quality services to those we serve. Let us join you on your journey towards excellence, as we harness our collective knowledge to elevate your organization's potential and help you achieve unparalleled success.
Partner with us.
Elevate with us.
Excel with us.
TOGETHER,
LETS REDEFINE
EXCELLENCE IN
BUSINESS.
WHAT WE DO
Assist With Property Search, Landlord Negotiations, Acquisition & Proper Set Up
Ensuring You Have the Right Home, in the Right Place that Will Meet the Requirements for Your Specific Service Needs is Critical. Navigating the complexities of property acquisition for service-oriented businesses requires expertise, diligence, and a commitment to creating optimal environments for care. Our expert team assists in the comprehensive search for properties that align with your organization's mission and service requirements.
This includes considerations for accessibility, community resources, and zoning regulations. Facilitating a smooth and efficient acquisition process is our priority.PALS Agency offers a comprehensive suite of services that goes above and beyond to assist with property search, landlord negotiations, acquisition, and the proper set-up of facilities tailored to your Shared Living/Group Home business unique needs.
Policies and Procedures Development, Review & Revisions
At PALS Agency, we understand the critical importance of state approved policies and procedures. Our expert team collaborates with your organization to create customized policies and procedures aligned with your mission, values, and the unique nature of services you provide. Each policy is crafted with a focus on promoting the well-being & individualized care of those you serve. provides ongoing review and updates to policies and procedures, ensuring that your organization remains current and responsive to changes in the field. Our comprehensive suite of services is designed to assist businesses in the development, review, and revision of policies & procedures that not only ensures regulatory compliance but also empower your organization to provide services that truly make a difference.
Shared Living/
Group Home
Start Up Assistance
Embarking on the journey of starting a shared living/group home business requires not just expertise, but also a compassionate and thorough approach. We begin with a detailed initial Discovery consultation to understand your vision, goals, and aspirations for the shared living/group home business. Our mission is to empower you to create a thriving and compassionate living environment for individuals in need. This is an opportunity to assess your unique needs & tailor our support accordingly. We offer a complete A to Z assistance program designed to guide you through every step of establishing & managing a successful shared living/group home venture, Licensed or Unlicensed. Embark on your shared living/group home business journey with confidence, knowing that PALS Agency is here to provide unwavering support from A to Z.
Quality & Compliance
Reviews of Service Delivery & Clinical Documentation
At PALS Agency, we recognize the critical role that quality assurance and regulatory compliance play in the delivery of exceptional services. Our dedicated team of Quality & Compliance Reviewers is committed to ensuring that your organization excels in every aspect of service provision, from the delivery of services to the meticulous scrutiny of clinical documents and agency records. Our approach fosters a culture of continuous improvement, where deficiencies are viewed as opportunities for growth and enhancement. Partner with PALS Agency for Quality and Compliance Review Services that go beyond routine assessments, driving your organization toward excellence in service provision and regulatory compliance. Our commitment is to support you in delivering services that make a meaningful and positive impact to all you support.
WHO WE SERVE
Shared Living/Group Home Businesses
- Senior Assisted Living
- Transitional Living Home
- Licensed & Unlicensed Residential Group Homes
- Supportive Housing for DD
- Aged Out Foster Youth
- DD Independent Living
- Shared Living Housing
- AFL Home for DD
- Veterans Home
- Respite Care Home
DD/MH/Medicaid Services Providers
- Medicaid Waiver Services
- Inpatient or Residential MH Treatment
- Intensive Outpatient Program
- Opioid Treatment Program
- Substance Abuse Outpatient Therapy
- Day Support Programs
- Supportive Employment
- Case Management
- Home & Community Based Services
Human Services & Non-Profit Agencies
- Dept. Health & Human Srvcs
- Dept of Social Services
- Veterans Administration
- Homeless Shelters
- Housing Authority
- LME/MCO
- Domestic Violence Programs
- Re-Entry Programs for Ex Offenders
- Client Placement Agencies
- Home Health Agencies
- Vocational Training
WE WANT TO HELP YOUR BUSINESS SUCCEED
"PALS Agency has proudly collaborated with a diverse array of business owners, behavioral health providers, human services entities, and non-profit organizations, leveraging our extensive knowledge, skills, and expertise to drive meaningful and impactful outcomes. Our commitment to excellence transcends industry boundaries, allowing us to tailor our support to the unique needs and goals of each client. Through these collaborations, we have fostered innovation, facilitated regulatory compliance, and contributed to the overall success of businesses and organizations committed to making a positive impact in their respective fields. At PALS Agency, we embrace diversity as a cornerstone of our collaborative approach, recognizing the richness it brings to our collective journey toward achieving excellence."
WHAT WE DO
Property Search & Acquisition
Ensuring You Have the Right Home, in the Right Place that Will Meet the Requirements for Your Specific Service Needs is Critical. So Why leave it to Chance? With our Property Search & Acquisition services, you can rest assure that our Top Notched Professional Realtor/Broker, will go to work on your behalf, to help you find the Most Suitable Property to meet yourbusiness needs, as well as meet state requirements if you are Licensed. Property Searches will be limited to a specific targeted area, as selected by client.
Policy and Procedure Development and Review
This service includes writing new policies and procedures as well as reviewing existing documents to ensure continued relevancy and conformance to accreditation standards. The review also includes identification of inconsistencies and redundancy. The frequency of reviews is determined based on the needs identified by the organization and as suggested by the PALS consultant.
Document Development and Review
This service includes report writing, document development, proof-reading, editing, and formatting of documents as well as annual updates to ensure conformance to accreditation standards. When an organization contracts for ongoing review of documents, the frequencyof reviews is determined based on needs identified by the organization and as suggested by our PALS consultant.
Quarterly Records Review
Due to lack of time and/or staffing, it is often difficult for organizations toconduct the required quarterly records review of a representative sample of open and closed charts (e.g.,at least 10% of each) our PALS consultants are available to provide this on-site service on a quarterly (ormore frequent) basis. Written findings will be provided to managers for incorporation into training programs
Book Your Complimentary Consultation Today!
Discovery Pass
Now that you've had your Complimentary Consultation Call, you may have tons of questions and need guidance on what direction you should go in. That's where the benefits of a Discovery Pass comes in because you get custom support from our Subject Matter Experts who gathers information & establishes a brief report that also features a next step plan of action, specifically to fit your business needs.
*Discovery Fee is Waived for Active
PALS Clients
$200
SERVICES
Shared Living Home Solutions
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Behavior Health Services
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Property
Search/Zoning
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WHO WE SERVE
PALS Agency has worked with a diverse range of business owners and organizations that operate, orwish to evaluate the strategies for start-up, expansion,quality improvement,joint venture, sale ordiscontinuation of Shared Living Homes & Behavioral Health Services providers to include:
- Independent Business Owners
- Non-Profit &ForProfitHuman Services Organizations
- Group Homes & Shared LivingBusiness Owners
- Community Mental Health Centers
- OutpatientClinics andPractices
- Substance Abuse Treatment Centers
- Day Programs
SEE WHAT OTHERS HAVE TO SAY...
“We can't express our gratitude more, for the professional service, support & guidance we received through this agency. From beginning to end, we were provided with everything we needed to get us up and running. We are happy to be one of their continual Clients and appreciate knowing they are just a call away, when we need guidance and consulting on our business. Thank You Again PALS Agency, for everything."
K. Brute, Exec. Dir.
Superior Living, LLC
“Thanks to PALS, we were able to fulfill our dream of starting an Assisted Living Elder Care Home so that we could provide love & care to Seniors, in the way that we would want someone to do for our Loved Ones. We are forever grateful for Mrs. Lindsay taking us by the hand through this process, because our previous attempts to do this alone have failed. If you want great, professional and affordable help for your Assisted Living business,
then PALS is where it's at."
Joseph Barnes, CEO
Barnes Elder Care
“For over 17yrs, Mrs. Lindsay of PALS Agency, has been our go to person for our Behavioral Health business consulting needs. From Residential Services, National Accreditation, Outpatient Therapy, to now our multiple Substance Abuse Outpatient Treatment Centers, she has been there for us, supporting us through it all. We are very appreciative of her and her ability to adapt to our growth and expansion and to still be able to meet our agency needs, all these years. I highly recommend PALS to anyone who desires a knowledgable, dedicated & professional
consulting agency.
SEE WHAT OTHERS HAVE TO SAY...
"Thanks to PALS, we were able to fulfill our dream of starting an Assisted Living Elder Care Home so that we could provide love & care to Seniors, in the way that we would want someone to do for our Loved Ones. We are forever grateful for them taking us by the hand through this process, because previous Consultants had let us down before."
Lewis B.
Founder and CEO
Barnes Elder Care
"I was overwhelmed by the challenges of creating policies for my Group Home for Youth, but PALS stepped in and made it a breeze. Their expertise and support made all the difference."
Carl M.
Youth United, LLC
CONTACT US
CONTACT US
9701 Apollo Dr. Suite 100 Largo, MD 20774
240-696-PALS(7257)
support@palsagency.com
www.palsagency.com
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